Frequently asked questions
Which phones work?
Every iPhone from the XR onwards reads NFC tags automatically with the screen unlocked — no app, no setup. Practically every Android phone made since about 2015 does too. Older iPhones (X and earlier) do not read tags in the background, which is why our cards also carry a QR area on the reverse.
Do the cards arrive ready to use?
They arrive blank, and you write your own link to them in about two minutes using a free app. That is deliberate: your link stays yours, you can change it any time, and there is nothing to subscribe to. Full instructions are printed on a card in every order and on our How It Works page.
Is there a monthly fee?
No. You buy the card, you own the card. We do not run a service in the middle, so there is nothing to cancel and nothing that can stop working if we ever do.
Can I point it somewhere other than Google?
Yes. TripAdvisor, Booking.com, Facebook, your own reservation page, a WiFi login, a menu, a WhatsApp chat — anything with a link. You can change it as often as you like.
How many times can the chip be rewritten?
The NTAG213 and NTAG216 chips we use are rated for around 100,000 writes and ten years of data retention. In practice you will never reach the limit.
Will the plaque stick to my counter?
The adhesive backing holds well on clean, dry, smooth surfaces — laminate, glass, painted wood, metal, stone. It does not do well on rough, dusty, oily or textured surfaces. Wipe the spot with alcohol first and press firmly for thirty seconds.
Does it work through a phone case?
Almost always. Thick cases, battery cases, and cases with metal plates or a card slot in the back can block the signal. If a tap does not register, try it without the case.
Can I get our logo printed on them?
Not yet through the shop. If you want branded cards for a chain or a larger team, get in touch and we will quote it.
Is asking for reviews allowed?
Asking customers to leave an honest review is fine and Google encourages it. What is not allowed is offering a discount, a free item or any other incentive in exchange for a review, or asking only the customers you expect to be happy. Ask everyone, offer nothing, and you are on the right side of the rules.
Something arrived damaged or does not read
Tell us within 30 days and we will replace it. See our Shipping & Returns page.